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Managed IT ServicesMeghan Nelson

Pros and Cons of Managed IT Services Contract Lengths

When agreeing to a managed IT services contract, you have some options for how long you stay with that provider. However, whether you chose a 1-year, 3-year, or 5-year contract term, there are pros and cons.

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Data Center, CollaborationMeghan Nelson

4 Benefits of Working with a Cisco Partner

If you’re looking to implement Cisco products into your IT environment, the best way to do so is to work with a Cisco Partner. When you rely on a Cisco partner, you can receive promotional pricing, benefit from your partner’s knowledgeable staff, receive customer services, and have a direct line to Cisco.

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CollaborationMeghan Nelson

3 Reasons to Renew Your Cisco SmartNet Support Contract

After a year of using your Cisco hardware or software, you’ll be faced with a decision whether or not to renew your SmartNet Total Care contract and extend it to your hardware. Updates, different support tiers, and 24/7 software support are three reasons you should.

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CollaborationMeghan Nelson

Best Features of Cisco Contact Center Express

How can Cisco Contact Center Express help you organize your call center? With Cisco Finesse, supervisor tools, and data improvement tools, Contact Center Express helps you create an efficient call center.

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CollaborationMeghan Nelson

Cisco Contact Center Express vs. Call Hunt Groups [Reference & Ranking]

How do you determine which customer service representative is assigned incoming calls? A call hunt group is one option, but if you’re looking for in-depth data reporting and agent status details, Contact Center Express might be for you.

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CollaborationMeghan Nelson

Cisco Emergency Responder and E911 Compliance

What’s a simple way to meet new E911 compliance laws? Cisco offers Emergency Responder, a collaboration integration that identifies call locations, notifies users when calls are made, enables dispatchers to return calls, and more.

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Managed IT ServicesMeghan Nelson

How Do Managed IT Services Providers Charge?

Price is a large factor of agreeing to a managed IT services contract, but not every MSP charges the same. There are four common ways MSPs charge, and each one makes sense for different types of customers.

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CollaborationMeghan Nelson

What is Cisco Unified Communications Manager?

Cisco Unified Communications Manager (often abbreviated to Unified CM or CUCM) is Cisco’s collaboration application that handles the voice and video portion of the package. If you’re interested in a Cisco collaboration package, there are three things you should know about Unified CM.

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CollaborationMeghan Nelson

Cisco vs. Avaya vs. Mitel: How the 3 Leaders in IP Call Systems Compare

How does Cisco compare to its telephony competitors, Avaya and Mitel? We’ll compare each one’s company information, customer preferences, prices, and products for these IP collaboration solutions.

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Managed IT ServicesDan Lapinski

4 Qualities to Look for When Hiring a Managed IT Services Provider

When considering managed IT services providers (MSPs), it’s important for your business to pick one who will meet your IT needs. We’ve accumulated a list of 4 qualities great MSPs have in common.

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The KR Group, Inc.