Alas, the term managed services is one the IT industry organically adopted and can have an expansive meaning. Originally, in the early 1990s, ASPs, or Application Service Providers would remotely help companies troubleshoot specific business software. This model eventually laid the groundwork and infrastructure for more holistic remote IT support. As time passed, support for further hardware and software became bundled together to eventually form the modern MSP, or Managed Service Provider. Today, MSPs can support a company’s entire IT infrastructure, from the internet circuit all the way down to specific line-of-business software, or any arrangement in between.
There are many different reasons a company would consider using a Managed Service Provider, but the best candidates tend to be companies that fall into the following three categories.
First, companies lean towards using an MSP because of the complexity of modern IT systems and the very specific knowledge needed to properly and securely support them. It can be extremely challenging to find a single IT engineer who has expert and comprehensive knowledge of all IT systems used today. These people tend to be very rare, and/or very expensive.
The second reason many companies opt for an MSP usually boils down to cost. Small businesses are not large enough, or often don’t have the necessary resources to hire a full-time, in-house IT person. When looking at the whole picture, the salary plus benefits for a knowledgeable IT person can be pricey. Thus, using a company like The KR Group can help offset cost while still providing great value and IT skills.
Lastly, companies want to focus on their core business processes and let the technology details be handled by an expert. The KR Group and many Managed Service Providers are staffed with several individuals with varying expert knowledge in certain IT disciplines. This wide coverage of IT expertise is a great benefit to companies that employ a managed service provider.
As mentioned above, trying to find engineers with a wide knowledge of all modern IT systems is becoming harder and harder. An MSP provides access to all of that talent and expertise at a fraction of the cost of current market rates for specialized IT engineers. Also, not only do MSP companies provide holistic IT knowledge, multiple engineers help ensure coverage at all times businesses need it. Companies with a single IT person can get stuck with IT issues if that person is out sick or on vacation. Therefore, utilizing an MSP allows for redundancy with multiple engineers on staff to make sure you are never without IT assistance.
Not only can MSP companies provide all of your IT needs, in certain cases, MSPs can also assist your staffed IT resources as well. Co-managed assistance is a service The KR Group offers that has been gaining more traction recently. As previously mentioned, modern IT systems are becoming more and more specialized and complex. This often means that your current in-house IT staff will need outside help to execute and deliver newer IT services. The KR Group has a wide variety of expertise in nearly all IT disciplines and is able to help in these situations. Currently, we work with many companies in a co-managed fashion.
Presently, candidates for KRG’s Managed Services typically fall in the 10-50 full-time employee range. However, we do have companies that are below and above those seat counts. Overall, it largely depends on a company’s IT needs as the driver for managed services. Location is also an important distinction depending on the level of IT service certain companies need. The majority of our clients are located in Michigan to provide on-site service if an issue can’t be resolved remotely, yet we do offer remote-only options.
Overall, the best way to know if an MSP partnership with The KR Group is a good fit for you is to schedule an appointment.