At The KR Group, we’ve always strived to meet the needs of our customers in an industry that is frequently changing and evolving.
The coronavirus pandemic has forced all industries to learn how to adapt quickly, including IT, and we’re thankful for the ability as an IT partner and employer to provide support during this time.
As we focus on the safety and wellbeing of our customers and employees, we are actively following the evolving safety recommendations and taking every precaution to protect our customers and employees.
How we’re operating has changed as we adapt and learn how to navigate during this unprecedented time, though.
Operational response to the coronavirus
During the week of March 9, The KR Group started transitioning its employees to work remotely. By March 23 when Gov. Whitmer advised Michiganders to stay home except for essential functions, all of our employees were already working from home and practicing social distancing.
As a company, we plan to continue following the recommendations made by the Center for Disease Control (CDC) throughout this global crisis, and we’ll continue to do so until the CDC determines it is safe to resume normal business functions.
Our customers can continue to receive IT support from our employees who are working safely from their own homes. However, there are a few changes to our normal operations.
1. When possible, we’re having packages delivered directly to our customers.
By having packages delivered to customers, this removes the need for an engineer to travel on-site and risk spreading the virus.
Where you should exercise caution is when receiving deliveries by maintaining a 6-foot distance between you and the deliverer, washing your hands frequently and not touching your face or mouth.
2. We are reserving on-site visits for emergencies.
We know emergencies won’t wait for the pandemic to be over, and our engineers are authorized to go on-site when necessary.
For example, if your mission-critical hardware goes down, we are still able to go onsite to repair or replace it.
However, with most support requests, you can expect our engineers to exhaust every remote option before resorting to an on-site visit.
While on-site, our engineers will practice the CDC’s recommendations for 6-foot social distancing and handwashing.
3. We’re addressing remote workforce needs at our Learning Center.
If you haven’t checked out our Learning Center before, we encourage you to now.
Along with previously written content about a variety of our products and services, this is where we’ll continue to post updates on how we can serve and support customers while we all work remotely.
As you try to keep updated on the frequent changes, we urge you to check out the following resources:
• Our social media channels (LinkedIn, Facebook, and Twitter)
• Cisco’s website for special offers to help businesses through this time
• The CDC’s website for national coronavirus updates
• Michigan’s coronavirus webpage for local updates
• Your sales representative or engineer for company updates
We hope you stay well during this time, and we look forward to meeting face-to-face again when we can do so safely.