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The KR Group
Managed IT Services Michigan
250 Monroe Ave NW Unit No. 400A,
Grand Rapids, MI 49503, United States
Who Enhanced Their Business With Our Michigan IT Solutions?
Why Our Michigan Managed IT Services Stand Out
<10
Minute average service response times
15+
Years in operation helping Michigan businesses like you
4.95/5
Customer satisfaction rating
What You Can Get With a Michigan Managed IT Services Provider
How Michigan Managed Services Bring Long-Term Tech Solutions
IT Issues Instantly Caught
No matter how fast you react, network issues will lead to network downtime.
That’s why the KR Group is focused on providing proactive monitoring services for instant issue remediation.
We can do all the work for your business or work alongside your internal IT team, whichever you prefer. Either way, we’ll pinpoint potential problems and neutralize them before they can disrupt operations.
Stop wasting precious work hours on technical difficulties. Let us help you stop them before they happen.
Get Help Anytime, Anywhere With 24/7 Tech Support
Remote work means your business can use any productive hour as a work hour. It also means you can tap into talent from around the world, no matter their time zone.
Yet, too many support technicians are only available during your time zone’s 9-5. The KR Group understands that more businesses need more service outside this timeframe.
Our technical support solutions are ready for you 24/7/365. Give your team the support they need no matter when or where they work.
Make The Most of Every Software and Hardware Tool With Expert Advice
Every business needs to keep up with emerging technologies to stay competitive. Yet, many small-and-medium sized businesses can’t afford constant upgrades.
If this sounds like you, talk to the KR Group’s expert IT consultants about how you can make the most of what you have. There’s a possibility that your current tools can do more than you realize, and we’ll show you what.
When an upgrade is required, our consultants we’ll get to know your business in and out so we can suggest the best new solutions for your needs and budget.
Stop Cybercriminals From Creating Costly Catastrophes
As technology evolves, so does cybercrime. If you’re not an expert on the subject, it can be challenging to keep up with emerging threats.
Still, staying up-to-date is vital. Letting a cyber breach slip by costs companies billions of dollars every year.
The KR Group is in the cybersecurity services business. We watch for the latest cyber dangers so you don’t have to. Let us arm your team to combat evolving threats.
Prevention is our first priority, but we can’t let you be caught off guard either. We can work together to create a solid disaster recovery plan to lessen the damage in case of the unexpected.
An Overview of the Best Managed Service Providers in Michigan
You’ve decided – or at least are fairly certain – using a managed service provider (MSP) will meet your organization’s IT needs.
After evaluating the benefits, understanding the problems, and exploring the costs, you feel confident in this direction.
But now, you must find a provider to deliver on all the positive aspects of managed services. Ideally, you’d prefer to find one that goes above and beyond and cultivates a relationship between your organizations.
A quick Google search for the best MSPs in your area is likely your first start on this side quest toward becoming a managed services customer.
If your online search led you to The KR Group’s website, we’re glad you’re here and hope to answer this question, and the same goes if you found this article through another means.
And while we hope The KR Group’s managed services are in the running for your business, we know an educated decision means reviewing our competitors as well. So, here are six other companies (in alphabetical order) that we recommend:
- CompuCraft
- Next IT
- NuWave
- Red Five
- Rehmann, formerly Trivalent
- Worksighted
For each option, you’ll learn a bit about the IT provider’s methodology and contract options. By the end of the article, you should be able to narrow down the list of potential MSPs for your organization.
CompuCraft Managed IT Services
CompuCraft is based in Grand Rapids. Since 1987, the company has offered managed IT services for small businesses and supplemented the internal IT departments of larger organizations. The company’s most comprehensive IT management service is Encompass, which CompuCraft claims make IT boring.
With this option, you would hand over the day-to-day management of your technology to CompuCraft’s team of engineers and adapt the prescribed software and hardware suite.
The service offering includes the following components:
- Virtual CIO advisory
- Network administration & monitoring
- Full remote support and full help desk
- Patch management
- Managed antivirus
- Employee phishing testing
- On-site support
- Minor moves, adds, and changes
Other managed technology services you can opt for with CompuCraft include Stratacenter (email), Stratavault (backup), and Guardian Network Security (enterprise-grade firewall).
Next IT Managed Services
Next IT has three offices – in Traverse City, Muskegon, and Kalamazoo – that provide virtual IT departments for organizations looking to outsource their technology management.
The company provides the hallmark services of an MSP, including proactive maintenance, advanced security tools, as well as network administration and support. Additionally, they focus on the entire life cycle of their customers’ IT environments, including planning, budgeting, vendor management, asset and warranty tracking, licenses, subscriptions, and renewals.
Along with Next IT’s managed services platform, the company provides computer repair and other IT consulting services.
NuWave Technology Partners
NuWave Technology Partners provides managed IT services and security and technology solutions from full operational offices in Grand Rapids and Kalamazoo, as well as local support in Jackson, Southfield, Traverse City, and St. Joseph.
NuWave Technology Partners offers managed and co-managed IT services. They customize both solutions to meet your needs and keep your daily operations running.
Their goal is to handle all the components of your IT environment – from building a technology plan and budget that align with the customer’s goals to being the ongoing helpdesk for support.
NuWave has six priorities when they take over your IT environment: planning and budgeting, healthy infrastructure, IT quality, risk management, security, and operational effectiveness and efficiency.
Red Five Managed IT Services
Red Five offers managed IT services out of Grand Haven, Michigan, as well as other technology services, such as computer repair, network and email security, cloud consulting, backup and disaster recovery, and helpdesk services.
When it comes to their managed services platforms, customers have two options to choose from:
1. Monthly service contracts
If you’re looking to outsource your IT management completely, this would be your best option. Red Five will work with you to create a contract that meets your scheduled maintenance, IT support, and remote monitoring needs.
2. Block time service
Alternatively, you could sign a block-time contract. You’ll pay for a set amount of consulting time (with a minimum of 25 hours).
You can use this time on an as-needed basis for audits, new installations, troubleshooting and repair, migration, training, and general support.
Rehmann Managed IT Services
Rehmann is another option West Michigan businesses have for an IT partner. You may be familiar with the company’s former name, Trivalent, which changed after the accounting firm Rehmann acquired the Grandville-based IT company in 2018.
Under Rehmann’s technology offerings are managed services. If you choose them, they will provide “reliability and peace of mind for one straightforward monthly fee.”
Rehmann’s managed IT services come in a few varieties:
1. Essentials (Foundation)
This tier gives you the essentials for managed IT services. It’s ideal if you’re looking for a solution that continuously monitors your critical systems and software. Additionally, you’ll receive automatic notifications of issues while paying only for the help desk support you need.
2. Enhanced (Framework – Business Hours)
This option gives you all the features of the Essentials tier, along with a few extra benefits.
While multi-tier helpdesk, as-needed on-site support, and spam filtering are optional add-ons with Essentials contracts, they’re all included in Enhanced agreements.
Other additional features this tier offers include:
- Monthly on-site consultations for patching of systems and status reports
- Documentation of your environment
- Public web domain management
- Regular, proactive maintenance on servers and infrastructure
- Unlimited support of defined applications and platforms
- Level 1 support for proprietary/third-party applications
- Environmental monitoring
Plus, you’ll have access to critical alert response and remediation between 6 a.m. and 6 p.m., Monday through Friday.
3. Enhanced (Framework 24/7)
Rehmann’s top tier of managed services offers all the benefits of Framework Base but extends support from 12 hours during the weekday to 24/7 support.
Worksighted Managed IT Services
Worksighted is yet another IT consultant to consider, and the company has offices in Holland and Wixom.
They serve a variety of organizations, from small businesses to enterprises. Regardless of your organization’s size, Worksighted says they focus on supporting the users who keep your organization running.
For simple support requests, the IT consulting firm provides a remote support team, which handles the bulk of customer issues. However, when necessary, a field engineer from their Holland or Wixom office can visit on-site to work through unresolved problems.
Worksighted’s managed services contracts include:
- Unlimited remote IT support
- Vertical-based support teams
- Dedicated Client Success Manager
- Complete Security Essentials toolset
- 24×7 monitoring
- Complete Microsoft 365 plan management & support
- Data backup management
- PC installation and deployment
- Windows patch management
- Infrastructure review services
- Asset lifecycle management
- Software licensing management
- 3rdparty vendor coordination
- Comprehensive onboarding and training program
- Hardware and software procurement
- Annual technical business reviews
You should keep in mind that access to on-site support is an add-on feature and costs with any Worksighted managed services contract.
Next Steps for Finding Your Managed Service Provider
As you read, each provider mentioned in this article has a slightly different take on managed IT services. Still, we’re confident you’ll find services with one of them – or with us – that will meet your individual IT needs.
While searching for the perfect MSP, some other concerns you have include what makes a provider reputable, how to switch providers, and what to expect in a contract. Regardless of which provider you end up contracting with for managed services, you can find this information on our Learning Center.
And when you’re ready to learn all about signing up for managed IT services, we encourage you to check out our free e-guide, which reviews the various aspects of a contract.
Michigan Managed Services FAQ
Different vendors offer different price tags. The KR Group is dedicated to keeping yours reasonable and predictable, but it can vary based on different factors, such as:
- Company size
- Complexity of issues
- What we need to do to solve them
You’re welcome to request a quote to get a better estimate.
Business owners can outsource their IT from anywhere, so the choice is yours. However, sticking with managed services in Michigan is your best bet if you run a company in the state.
Local providers understand the state’s laws and business landscape better than one from out-of-state or country. So, we’re better equipped to align your technology solutions with these external factors.
The KR Group offers a comprehensive one-stop solution for a wide array of IT needs. We’re confident that we can cover whatever IT issue is bothering your business.
However, we understand that you don’t want to be locked into a contract before you get to know us.
So, you can terminate within 90-days without having to pay for the full contract. We won’t lock you in before you trust us!
Many people assume that managed service providers only benefit small companies without internal IT experts. While this is an option, you can still benefit from managed IT if you have an IT department.
That’s because we can work with your team to elevate your practices and discover new solutions.
We can also lighten your department’s workload so they have more time to focus on exciting new initiatives.
The KR Group is absolutely willing to be your new managed services provider if your current one isn’t working out.
We understand that this may be a challenging time and that offboarding is a delicate process. Feel free to read our guide on making the switch before you contact us if you want some advice.