As organizations vary widely based on vertical market, location, employee count and multiple other factors, the short answer is that cost and service options are customized within a general framework.
A per user per month model or a per device (pc/laptop) per month model are the two most common ways the current market prices managed service plans. Price per user typically refers to the number of full-time employees at the organization. The KR Group discounts employees that are part-time or are not typical office workers. The price per device model adds up a company’s hardware footprint to arrive at a monthly price. There are many managed service providers throughout the world that may have different pricing methods. The two aforementioned methods are simply those most pervasive in the market today.
The KR Group prices our managed services plan using a per user model. We feel this model is more streamlined and allows users to have multiple devices such as a desktop computer and a tablet or laptop, and not be charged for the latter. Pricing starts at $75 per user per month. However, varying contract length, environment size, and IT complexity can scale the price up.
Other factors that can influence the price include onsite support versus remote support with the option of paid onsite visits. Having a contract with included onsite visits can be beneficial depending on user needs; however, around 85% of IT service tickets across all business types can be solved remotely. Thus, a remote support agreement with as-needed onsite visits can be more cost-effective depending on overall company needs.
The KR Group does have minimum standards for all of our client’s IT environments. Specific pieces of hardware and software are required to protect the environment and make it run smoothly. These costs for the hardware and software can be included in the overall monthly cost for service or options to purchase specific hardware are available. Our clients receive a robust security package which includes endpoint protection, anti-spam, DNS filtering, and a firewall. Also required and provided is backup and disaster recovery hardware and services.
Ultimately our goal is to design a package that meets your specific needs. Although this provides a general framework for our MSP plan, please reach out to us for a consultation to further address what this would look like for your company.