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Decoding the IT Support Dilemma: Managed Services vs. In-House IT vs. Augmented Services
The managed services vs. in-house IT vs. augmented services question is almost universally faced by SMEs. With our increasing reliance on robust IT infrastructure to drive productivity, innovation, and growth, businesses need expert support to ensure their technology […]
How to Answer IT Support Tickets: The Complete Explanation
When businesses first partner with a managed services provider (MSP), how to handle support tickets is not the first question – but it can be the most important. With downtime costing upwards of $5,000 per minute, being able […]
4 Can’t-Miss Grand Rapids Music Festivals and Data Protection Tips
In the heart of Michigan, Grand Rapids emerges as a vibrant epicenter for music lovers, where the rhythm of the city is amplified by its diverse and lively music festivals. These festivals, ranging from electronic music to rock, are […]
Testimonials
Here's what our clients are saying about us.
"I have worked with KR Group for over 8 years. They have moved from a vendor to a Trusted Advisor. The amount of expertise KR Group has, across a wide variety of technologies, has allowed us to come up with an overall IT strategy and not just a project by project mentality. Our organization is better from having partnered with KR Group."
Bob Listen, CIO
"I consider myself a 'jack of all trades' when it comes to our office environment, but lack the in depth knowledge for some of the projects that are needed and the KR Group has become my go to for help with those cases. They make sure the expectations are communicated before the project starts and also make sure those expectations are met or exceeded upon completion. Their staff is easy to work with and I will continue to use them for the expertise they provide."
Andy VanDusen, Technology Manager
"KR Group has been exceptional to work with! Their team is made up of all A+ players, each possessing a ton of knowledge, extensive experience, responsiveness, and professionalism....combinations not often found with IT providers. Their comprehensive Infrastructure Assessment helped identify some critical issues that I didn't even know were there; before these issues became problematic and cost me expensive and frustrating downtime. Also, they don't try to rope you into long-terms contracts and agreements, but are focused on cultivating flexible and strategic business relationships that are right-sized and client-centric. Five stars all the way around!"
Jeff Eikenberry, Information Technology Manager
“The Hive security report exceeded my expectations. It was thorough & exactly what we were looking for in regards to findings. The attention to detail was apparent & it’s obvious you guys know what you’re doing.”
Eric Goslin, Corporate Infrastructure Manager
February Customer Satisfaction Score
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Turn to The KR Group to develop a plan to strategically guide your IT environment as your goals change. From expert advice on designing or implementing the latest technology to taking on the responsibility of your IT infrastructure, our team is ready to help.